We believe that honesty is the only policy including today’s online shopping market.
In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below and reach out with questions.
Our Shipping Policy
Payment Options
We accept most payment methods through Stripe. including: all major debit and credit cards.
We also accept payment through PayPal.
You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card
WITHOUT having to sign up for a PayPal account.
PayPal in 4
We are also pleased to offer you the option of payment by 4 easy installments through PayPal.
Just check this payment option when
completing your purchase and it will all be
done for you automatically.
Returns
At Violet Grant Soapery, we pride ourselves on crafting high-quality, artisanal soaps
made with the finest ingredients.
To maintain the utmost in hygiene and ensure customer safety,
we adhere to a strict "No Returns Accepted" policy.
This measure helps us protect the integrity of our products and guarantees
that every item received by our customers is fresh and unused.
We encourage our customers to reach out with any questions or concerns prior to purchase, ensuring satisfaction and confidence in every selection made.
Your understanding and support are greatly appreciated as we continue to uphold
the highest standards in our offerings.
We are pleased to offer both local and international shipping.
Violet Grant Soapery takes pride in securely packaging your order and shipping it out to you
via our shipping provider SENDLE.
While we make every effort to fulfill orders as quickly as possible, please allow 1-2 days
for your order to be processed for sending.
In most cases the order will be shipped on the same or following business day. Please note that this excludes Friday's, Weekends, National / State/ Region Public Holidays and peak periods
(We are based in Adelaide, South Australia).
Most capital cities and surrounding suburbs will receive delivery within 3-7 business days* and in regional areas and Western Australian locations within 7-10 business days*.
*Postal services are experiencing minor shipping delays at the moment. This may or may
not extend delivery times.
POSTAGE COSTS ~ AUSTRALIA
Violet Grant Soapery offers Free postage for
all Australian orders over $100
which includes fast shipping with tracking.
All orders that are under $75 are
shipped for a flat rate of AUD $12.50
POSTAGE COSTS - INTERNATIONAL
Please see our Shipping page for all relevant information related to shipping costs according
to region.