We believe that honesty is the only policy including today’s online shopping market.
In that spirit, we designed the most generous, fair and transparent policies for our customers.
Learn more below and reach out with questions.
Our Shipping Policy
Violet Grant Soapery takes pride in securely packaging your order and shipping it out to you via Australia Post.
While we make every effort to fulfil orders as quickly as possible, please allow 1-2 days for your order to be processed for sending. In most cases the order will be shipped on the same or following business day.
Please note that this excludes Friday's, Weekends, National / State/ Region Public Holidays and peak periods
(We are based in Adelaide, South Australia).
Most capital cities and surrounding suburbs will receive delivery within 3-7 business days* and in regional areas and Western Australian locations within 7-10 business days*.
POSTAGE COSTS ~ AUSTRALIA
Violet Grant Soapery offers Free postage for
all Australian orders over $100
which includes fast shipping with tracking.
All orders that are under $75 are
shipped for a flat rate of AUD $15.00
Returns
At Violet Grant Soapery, we pride ourselves on crafting high-quality products
made with the finest ingredients.
To maintain the utmost in hygiene and ensure customer safety, we adhere to a strict
"No Returns Accepted" policy.
This measure helps us protect the integrity of our products and guarantees
that every item received by our customers is fresh and unused.
We encourage our customers to reach out with any questions or concerns prior to purchase, ensuring satisfaction and confidence in every selection made.
Your understanding and support are greatly appreciated as we continue to uphold
the highest standards in our offerings.